What we offer

Our services

Organised by the level of care you need rather than by specialty, because that is the decision in front of you. Two emergency rooms open every hour, and two clinics for everything else.

Which door do you need? See all locations

If this may be life-threatening — chest pain, stroke symptoms, severe difficulty breathing — call 911. Paramedics begin treatment on the way and can tell the emergency room you are coming. For a mental health crisis, call or text 988.

Three levels of care

Emergency care — open every hour For anything sudden, severe, or getting worse while you watch it. Both emergency rooms are full-scope to Arizona standard, walk-in, and open 24 hours a day, every day of the year. CT, X-ray and a full laboratory are in the building, staffed around the clock, so the answer usually arrives during your visit. Read more → Primary care — the relationship, not the episode For checkups, blood pressure, a medication that is not agreeing with you, a recheck, a condition that needs watching over years rather than hours. Our clinics are open Monday to Thursday and Friday mornings. Read more → Pediatrics — children, specifically Mercy Grace Pediatrics & Primary Care in Gilbert is built for children. And separately, worth saying plainly: we are not a pediatric emergency room, and we treat children every day — our emergency rooms assess and stabilise a child, and arrange the transfer where a specialist level of paediatric care is needed. Read more →

What is in the building

On site at both emergency rooms, staffed around the clock.

X-ray

On site at both emergency rooms, staffed around the clock.

Full laboratory

On site at both emergency rooms, staffed around the clock.

Critical care room

One at each location, for the cases that need one.

Ultrasound is called in from an outside mobile service — often during the visit if it is ordered early enough, and otherwise scheduled for the next day. It is named separately because it is not in the building.

Both emergency rooms carry the same equipment and the same service list, so the answer to "which one" is simply whichever is closer.

The CT room at Fountain Hills Emergency Room.

These are the machines, in this building.

What we do, and what we hand on

Our emergency rooms are freestanding — emergency departments without an inpatient hospital attached. We provide emergency intervention and can hold and monitor a patient for up to 24 hours where observation is the right call. Where someone needs to be admitted, or needs hospital-level inpatient care, we stabilise them here and arrange the transfer.

That is the design rather than a limitation. There is no inpatient census competing for the team's attention, and everyone in the building is an emergency patient.

Saying it the other way round, because it is the useful half: we are not a hospital, and we are not trying to be one. If what you need is an operating theatre or an inpatient bed, the honest answer is that we get you to one.

Urgent care

Urgent care is available as a service at our clinics. It is a service rather than a place — none of our facilities is an urgent care, and the two emergency rooms are emergency rooms.

Which door do you need

Most people do not go to the emergency room too often. They go too late. If you are weighing it up and cannot decide, choose the higher level of care — coming in and being told it was minor costs you an evening, and being assessed and sent home reassured is a good outcome.

If you are unsure, come in — no list is exhaustive and you are not expected to diagnose yourself.

Read the full guide

Cost

Ability to pay is not a barrier to assessment and access to care in our emergency rooms, and by law.

An emergency visit bills at emergency rates, which are not clinic rates, and we would rather say so here than let you find out afterwards. If cost is the obstacle, tell us when you arrive.

Where to go — all locations, hours and directions

See all locations and hours